Your VIP Air Desk
Dedicated fare specialists for complex premium air — sourcing, ticketing, and servicing handled end to end.
About the Service
What Is the VIP Air Desk?
An extension of your team — handling what automated search cannot.
Capabilities
What the VIP Desk Handles
Complex Routing
Multi-city, open-jaw, and circle trips across multiple continents.
Premium Cabin Sourcing
Business & First class on hard-to-source long-haul routes — round trip, multi-city, and one-way.
Urgent Requests
Last-minute premium bookings with priority response.
Schedule-Sensitive
Exact timing requirements, tight connections, arrival deadlines.
Reissues & Changes
Post-ticketing modifications handled entirely in-house.
Disruption Support
Proactive rebooking when flights cancel or schedules change.
Group Travel
Premium cabin group bookings for corporate and incentive trips.
Fare Optimization
Side-by-side comparison across published, negotiated, and consolidator fares.
Process
How It Works
Submit Request
Send itinerary details via portal, email, or phone.
We Source & Compare
Multiple inventory channels searched and optimized.
Receive Options
Curated fare options with pricing and fare rules.
We Ticket
Our team processes and issues tickets, with confirmations and e-tickets delivered directly to you.
Ongoing Support
Changes, disruptions, and servicing — end to end.
Comparison
VIP Desk vs. Self-Service
| Feature | Self-Service | VIP Desk |
|---|---|---|
| Multi-city complex routing | ||
| Off-market inventory access | ||
| Manual fare optimization | ||
| Dedicated account manager | ||
| White-glove post-ticketing support | ||
| Disruption rebooking | ||
| Standard round-trip search | ||
| Instant online booking |
Response Times
< 1 Hour
Standard
< 30 Min
Urgent
Immediate
Disruption
2–4 Hours
Complex Multi-City
Route Coverage
U.S. outbound — Business & First class focus
→ Europe
JFK–LHR, LAX–CDG, ORD–FRA, MIA–MAD
→ Middle East
JFK–DXB, IAD–DOH, LAX–AUH, ORD–IST
→ Asia Pacific
LAX–NRT, SFO–HKG, JFK–SIN, ORD–ICN
→ Africa
JFK–JNB, IAD–ADD, JFK–ACC, EWR–CMN
→ South America
MIA–GRU, JFK–EZE, ATL–BOG, IAH–SCL
→ South Pacific
LAX–SYD, SFO–AKL, DFW–MEL, HNL–NAN
Who Uses the VIP Desk
Luxury Travel Advisors
Corporate Travel Managers
DMCs & Tour Operators
Cruise Agencies
Concierge Services
High-Volume Sub-Agents
Outside Our Scope
Already a Partner?
Submit requests through your portal or contact your account manager.
Not Yet a Partner?
Apply for access and get immediate VIP desk capabilities upon approval.
Let Our Experts Handle the Complexity
You focus on your clients. We handle the premium air.