Terms of Use
Welcome to UR Travel Bird, a premier service company offering bespoke and exceptional experiences to our clients through our carefully curated luxury concierge support services, covering Travel, Hotel Accommodations, Luxury Villas, Private Jet Arrangements/Charter, Entertainment, and Lifestyle experiences. We also help mediate between our clients and suppliers in acquiring goods and services from third-party service providers or suppliers. Please take a moment to review the Terms of Use outlined below, as you will be required to acknowledge them should you request our services. These conditions create a legally binding agreement between you and UR Travel Bird, Inc (‘UR Travel Bird’ or ‘we’), located at 30 N Gould St Ste 22530, Sheridan, WY 82801, USA, and they outline the rules and regulations for the website found at https://urtravelbird.com/. You can contact us at + 1 307-302-9035, or send us an email to support@urtravelbird.com.
Our top priority is the safety and satisfaction of our clients. We have established terms and obligations that govern our relationship with you to ensure this. These terms cover the delivery of our services and any communication, whether through our website, telephone, email, or physical locations. Rest assured that we are providing a secure experience for all our clients.
1. GENERAL PROVISIONS
1.1
Consent:
You must agree to the UR Travel Bird Terms of Use (“Terms”) to use our website. We may change these terms at any time, and by continuing to use our service, you agree to the updated Terms. We recommend saving a copy of these terms for future use. If you do not accept the Terms & Conditions, please do not access https://urtravelbird.com.
1.2
Laws:
Our Terms govern our services, including offers, acceptance, payment processing, and dispute resolution. We strive to meet each client’s needs and ensure satisfaction. Our Company is registered in the United States of America, and we take great care to ensure that we always comply with US laws while providing our services. If you require our services in a location outside the USA, we will consider local laws but must prioritize the laws of the USA, which provide the best protection for our valued customers.
2. SUBJECTS
2.1
In these Terms:
“Associated Agreements” means UR Travel Bird’s website Terms & Conditions, Privacy Policy, Client Services Agreement and all applicable Third-Party Supplier/Vendor Contracts/Agreements/Order Forms.
“Client,” “you,” or “you’re” refers to the person using this site and requesting services under these Terms.
“We,” “our,” or “us” refers to UR Travel Bird, LLC., which is based at 30 N Gould St Ste 22530, Sheridan, WY 82801, USA.
“Party,” “Parties,” or “US” refers to both the client and us.
2.2
Our Terms govern our services, including offers, acceptance, payment processing, and dispute resolution. We strive to meet each client’s needs and ensure satisfaction. Our Company is registered in the United States of America, and we take great care to ensure that we always comply with US laws while providing our services. If you require our services in a location outside the USA, we will consider local laws but must prioritize the laws of the USA, which provide the best protection for our valued customers.
3. GENERAL RULES AND CONDITIONS
3.1
INTELLECTUAL PROPERTY
The content, features, and functions on the UR Travel Bird website are the exclusive property of, owned and operated by, UR Travel Bird. United States copyright law and international treaty provisions protects the site under copyright, trademark, and other intellectual property laws. It is strictly prohibited to use any of UR Travel Bird’s trademarks, commercial names, or other distinguishing marks, including the website. Any such unauthorized use will result in immediate legal action.
You should assume that everything you see, read, or hear on this website and third-party websites is copyrighted. You acknowledge that no title to the intellectual property in the website is transferred to you. No material from the website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial use only, provided that you keep intact all copyright and other proprietary notices appearing on such materials. You may not modify, or create derivative works based upon the website or materials contained therein, in whole or in part. In the event you download software from the website, the software, including any files, images and data incorporated therein, are licensed to you by us. The collection, organization, and presentation of information and materials from this website and other linked sites are protected under applicable intellectual property laws. The trademarks, service marks, trade names and logos on this website and third-party sites are our intellectual property, whether registered or unregistered, and other third parties. All rights not expressly licensed hereunder are reserved by us or the respective property owners.
3.1.2
Accessing our Site/services does not grant you intellectual property rights. Copying, modifying, transmitting, publishing, or representing any part of our Site is strictly prohibited without our written consent. Failure to comply with this rule will result in legal action against you or any other appropriate action we deem necessary.
3.2
ACCEPTANCE OF TERMS & CONDITIONS & BOOKING/SERVICE REQUEST
3.2.1
Access to this website is provided only under the strict condition that you accept all terms, conditions, and notices outlined in these “Terms.” These terms may be updated periodically, and you must read them carefully. They contain vital information regarding liability limitations and dispute resolution through arbitration instead of court. Failure to comply with these terms will result in immediate access and/or service termination.
3.2.2
Before using the site, it is essential to read and understand our Privacy Policy carefully. By accessing or using the site, contacting us, requesting, or utilizing any of our services, you acknowledge that you agree to both our Terms & Conditions and Privacy Policy. If you do not agree with both, please do not use the site or request our services.
We retain the right at our sole discretion to deny access to anyone to this site and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms.
3.2.3
Please Note: To request and book our services, You (and every member of your party) must review the Associated Agreements (Terms of Use, Privacy Policy, Client Services Agreement and all applicable Third-Party Vendor/Service Agreement(s)) and agree to them. Clients must sign an acknowledgement that they have read, understood and agreed with the conditions contained in the Associated Agreements either before or at the point of payment for the services. This requirement is not negotiable.
3.2.4
We provide our range of Services with the utmost security and precision, emphasizing client satisfaction and assisting you to the best of our abilities. You agree that:
3.2.4.1
You must be at least 18 and possess the legal authority to enter contracts and offset billing obligations.
3.2.4.2
You are responsible for paying any amounts due, making any service requests, and all other matters relating to the service.
3.2.4.3
You will use our service lawfully and in compliance with these Terms and not make any false, fraudulent, or fraudulently induced request for service.
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law. You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a “point-beyond”, “hidden-city”, or “back-to-back tickets”. You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.
3.2.4.4
All information supplied by you is true, accurate, current, and complete.
3.2.4.5
You are responsible for using your account by yourself or others.
3.2.4.6
Neither you nor any member of your party to whom the services would be provided to are currently subjected to any economic, financial, or other type of sanctions or investigations enforced by the Interpol, the EU (including its Member States), the United Nations Security Council, the US government, or any other relevant global security agency or government authority. This is to ensure that we comply with all applicable regulations and laws.
3.2.5
If you book on behalf of others, you agree that:
3.2.5.1
You have obtained or will obtain their authorization before acting on their behalf.
3.2.5.2
You will inform them about the Associated Agreements (UR Travel Bird’s Terms & Conditions, Privacy Policy, Client Services Agreement and any other applicable third-party service provider/vendor agreement) and obtain their acknowledgement.
3.2.5.3
Neither you nor any member of your party will make a false, fraudulent, or fraudulently induced request for service.
3.2.6
By requesting services through our site, you acknowledge that we will provide you with specialized luxury concierge support services and act as your representative while contracting with the selected third-party service in finding and acquiring goods, products and services. Please note that we act as independent representatives for our clients, and, as a result, any agreement for services or purchases will be made directly between the client and the supplier/partner, with UR Travel Bird acting only as a facilitator to ensure service delivery unless stated otherwise.
Please be aware that these third-party agreements may include provisions regarding payment, refunds, penalties, restrictions, and other factors relevant to the services provided by the third-party entity. The applicable agreements signed by you before or after the commencement of the requested service are incorporated by reference into these Terms and form part of the Associated agreements.
3.2.7
You must thoroughly review all the terms outlined in the associated agreements and compare them to prevent any variations – Please bring such variations immediately to our attention. By utilizing UR Travel Bird’s bespoke services to access services from our partners, and other third-party service providers or vendors, you must pay our service fees & charges, all fees associated with the services that are due to the third-party service provider or vendor, and any other additional charges as may be assessed and advised.
3.2.8
To ensure that we can provide the service you have requested, it is important that you provide us with accurate and complete information. If any of the data is incorrect or payment is to be made with a credit card belonging to someone else, we may request additional documentation for verification purposes.
UR Travel Bird cannot be responsible for any changes or cancellations by third-party service providers. If you experience any issues with the services provided by these third-party service providers contracted through UR Travel Bird, inform us promptly. If a third-party service provider does not provide the service or ceases operations, your recourse is against the third-party service provider, not us.
We will take immediate action to assist you in resolving the situation as quickly as possible.
3.3
USER CONDUCT
In using this site, you understand, acknowledge, and agree:
not to disrupt or interfere with the security of, or otherwise abuse, the site, or any services, system resources, accounts, servers, or networks connected to or accessible through the site or affiliated or linked web sites.
not to disrupt or interfere with any other user’s enjoyment of the site or affiliated or linked web sites.
not to upload, post or otherwise transmit through or on this Site any viruses or other harmful, disruptive, or destructive files.
not to use or attempt to use another’s account, service, or system without authorization from UR Travel Bird, or create or use a false identity on this Site.
not to transmit through or on this site spam, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.
not to attempt to obtain unauthorized access to the site or portions of the site that is restricted from general access.
In addition, you agree that you are solely responsible for actions and communications undertaken or transmitted under your account and that you will comply with all applicable local, state, national and international laws, and regulations, including but not limited to United States export restrictions, that relate to your use of or activities on this Site.
3.4
BAGGAGE ALLOWANCE
The Baggage Allowance is reflected on the order confirmation with UR Travel Bird as well as on the electronic ticket.
The Client should check directly with the airline, indicated on his itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item he would like to bring on the trip.
Some Carriers offer lower fares that do not include luggage. Once you have selected your flight, check the order confirmation to find out if the luggage is included in your fare. If the luggage is not included, you will need to add it. In most cases, this service is available via the airline’s Site. The cost of adding luggage is usually higher at the airport, so we recommend adding it before you check-in.
With regard to the policy of charging luggage charges, it can be changed at any time by each airline company. There are companies that charge luggage charges for any luggage you carry. If your luggage exceeds the weight, size, or number specified in the airline policy, the airline may charge additional charges for carrying luggage.
3.5
OTHER GENERAL CONDITIONS
Name changes on tickets are not allowed – only the original passenger can use the ticket(s). Take special note that airline tickets and hotel accommodations and all service fees may not be refundable. If fare rules allow refunds and/or exchanges, a processing fee will be charged in addition to any applicable fees charged by the carrier/provider upon cancellation/exchange. Fees will vary depending on the third party service supplier’s Terms. You may not receive a monetary refund when canceling. Instead, you may receive a credit (less any airline/hotelf fees) towards a future ticket purchase on a long haul international flight of certain value, which may be valid for up to twelve (12) months from your original date of purchase.
All travelers on your booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your booking.
Please check your e-mail frequently for any schedule change notifications from the airline and verify the current flight information 72 hours prior to scheduled departure. The email address you give us must be correct, because we’ll use it to send your ticket confirmations and important travel information. Please check that our emails aren’t blocked by your internet service provider or sent to your spam folder. Failure to use any reservation will result in an automatic cancellation of all continuing and return flight reservations and suspension of the tickets. The ticket can be used only in the sequence it was issued. Out of sequence usage is not allowed. The recommended check-in time for all international flights is minimum 3 hours before departure time, even if you are traveling on a domestic flight to another airport to connect to your international flight.
4. PAYMENT AND PROCESSES FOR PAYMENT
4.1
When you purchase our services on this site, UR Travel Bird will provide the payment processing services depending on the payment method used and the type of services or goods requested. By agreeing to this, you authorize UR Travel Bird to make payments for the services and/or goods you request. You will be charged accordingly, and the cost (plus our service fees) will be invoiced and displayed for your confirmation and acceptance.
Please see 4.6 below for the available payment methods and instructions – To be able to make a payment, you must acknowledge that you have read, understood, and agreed with the T&Cs, Client Service Agreement and Privacy Policy.
4.2
To use UR Travel Bird, which Stripe and other banking technologies power, you must accurately provide your credit or debit card details. You will give UR Travel Bird permission to charge you for all services. The total amount shown in your confirmation may include charges for “Fares” “Taxes,” and “Fees,” which may appear as separate charges on your statement. We will notify you if we encounter any issues while processing your payment.
Please note that we cannot be held responsible for any changes in the pricing of third-party services due to payment failure. If there are any increases in price, we will discuss them with you and only proceed upon your confirmation and acceptance.
4.3
You agree that the card you pay with is yours (the cardholder) or that you have the right to use the payment card if you do not own it – we will require proof of authorization. At UR Travel Bird, we take credit card payment processing safety seriously. We accept all major credit cards, including Visa, MasterCard, American Express, Diners Club, and Discover. Rest assured that your payment details are in good hands with us.
4.4
Credit card transactions are authorized when you or anyone on your behalf accepts these Terms and continues requesting our services. All credit cards must have a verifiable EU, US, Canadian, UK, Australian, Singapore or other country billing address. When certain transactions are determined to be high risk by our systems, we will not process them unless our credit card verification team has determined that it is safe to process them. In order to establish the validity of such transactions, we may contact you or your bank. Fraudulent transactions are reported to federal and state law enforcement agencies.
If your credit card is declined, we will notify you within 24 hours. Simply submitting the credit card does not automatically guarantee service delivery. All service requests are not guaranteed until confirmed.
4.5
Some banks and credit cards impose fees for transactions. Your bank may convert the payment amount to local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in local currency and, therefore, a different figure than the figure shown on the billing summary page for a service request. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is outside the EU and/or United States. International service requests may be considered international transactions by the bank or card company since UR Travel Bird may pass on your payment to a third-party service provider. The currency exchange rate and foreign transaction fee are determined solely by your bank on the day that they process the transaction. If you have questions about these fees or the exchange rate applied to a requested service, please contact your bank.
4.6
Payment Process:
Step 1
– The client requests for service either via e-mail, phone, advertisement form on our social media, or filling up our online form. An email confirmation from UR Travel Bird at this stage is not a contractual acceptance of the client’s booking but merely acts as an acknowledgment that UR Travel Bird has received a client’s offer. UR Travel Bird would need to check the availability of the requested booking items.
The client will then be presented with several options for flights, accommodations, or other activities based on their request.
Step 2
– The client signs the Client Services Agreement and other contract documents acknowledging acceptance of terms. The client approves the final costing presented to him/her regarding the requested service (this will comprise any third-party fees and associated charges, expenses incurred by us on your behalf and our applicable fees as determined by the nature of your request).
Step 3
– The client selects their preferred manner of payment, including but not limited to credit/debit card via a secure link, ACH, wire transfer, PayPal, or Zelle, to make an online payment.
Step 4
– Depending on the third party service providers whose services the client books for, the client may need to provide their card details on the third party service providers’ website separately and make separate online payment on their websites, or our whitelabeled websites.
All the tickets sold by UR Travel Bird are electronic tickets (e-Tickets) and will be sent to the e-mail address provided by the client during the booking. Once the electronic tickets are issued, you will receive an e-mail confirmation which will include the ticket number, and the reservation numbers for each airline the client will be traveling on.
The terms of your reservation, including price, availability, dates of travel, etc. are not guaranteed until the booking is ticketed and may be subject to changes due to various reasons.
The ability to cancel or modify a booked flight is restricted and will depend on the airline’s fare rules or other Terms of Use. While some airlines may allow free cancelations within 24 hours after the ticket issuance, this possibility is limited for specific airfares and ticket types. If you wish to cancel your reservation, please contact your assigned Account Manager and request the cancelation policy of your ticket.
Changes to name details are restricted by many airlines, therefore in case any change is required, the Client must be aware that modifications are applied only in accordance with the airline’s policy. Most airlines treat a name change as a cancelation, to which standard conditions and charges would apply.
You agree to pay us a ticketing fee of up to $450.00 per ticket booked through your Account Manager or our website. If we must issue a new ticket in exchange for a ticket already issued, you also agree to pay us a fee of up to $450.00 for the exchange.
4.6.1
You acknowledge and accept that any card details that you provide on the third party service providers’ websites are subject to their own privacy policy and terms & conditions, including but not limited to, the published conditions of carriage and rules, and cancellation policies of the applicable airlines . These additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from third party service providers, such as airline and hotel suppliers. The contracts, such as, but not limited to, contract of carriage in use by the applicable airline, when issued, shall be between the applicable third party service provider and the passenger. Third party service providers, including but not limited to, airlines and hotels, retain the right to adjust flight or check-in times and schedules at any time. Third service providers may also at their discretion change or cancel flights or check-ins or other itineraries. Please review the applicable third party service providers’ terms and conditions, including their air carrier’s contract of carriage.
Please read these additional terms and conditions carefully on the third party service providers’ websites. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you select to deal, including, but not limited to, payment of all amounts when due and compliance with the suppliers’ rules and restrictions regarding the availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travels. Such a deposit is unrelated to any payment received by UR Travel Bird for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur because of such violation.
You acknowledge and accept that UR Travel Bird has no control on how the information you shared on the third party service providers’ website are controlled, stored, and used.
You agree not to hold UR Travel Bird liable for any incidents that may arise from sharing card details with the third party service providers, including but not limited to, data theft and unauthorized transactions.
4.7
Payment and Booking Timelines:
UR Travel Bird operates on a policy of efficient and reliable travel organization, ensuring that our clients receive prompt and impeccable service. With this in mind, we typically organize travel arrangements for clients who are looking to travel within a three (3) month window from the time of booking.
However, for clients wishing to make travel arrangements for dates beyond this three-month window, special payment arrangements need to be made to ensure the secure handling of bookings and financial transactions. In such cases, clients have the following options:
Direct Payment to Trusted Suppliers: Clients can make payment directly to one of UR Travel Bird’s trusted travel suppliers, which include reputable airlines and hotels. This direct payment will ensure the reservation of travel arrangements well in advance. Our trusted suppliers have been vetted for their reliability and integrity, ensuring that our clients’ bookings are handled with the utmost professionalism.
Wire Transfer to UR Travel Bird: If a client prefers to make payment via UR Travel Bird, a wire transfer will be required for bookings made for travel dates beyond the three-month window. This arrangement helps in maintaining a transparent and secure financial transaction process, ensuring the client’s peace of mind and the timely organization of travel arrangements.
These measures are put in place to maintain a high level of service integrity and to promote a transparent and reliable booking process for our esteemed clients. We at UR Travel Bird are dedicated to ensuring that your travel plans are handled with precision and professionalism, providing a hassle-free travel planning experience.
4.8
Important information
We will use the confirmation number to verify your identity when you call us, and help protect your booking security. Please keep it safe.
The airline booking reference can be used to check in, select seats, and purchase meals or baggage allowance.
All departure/arrival times and dates are in local time.
You acknowledge and understand that airlines can increase their prices at any time before tickets are issued.
Tickets must be used in the sequence set out in the itinerary.
Information about your booking, including ticket expiration dates and baggage restrictions, can be found on the booking details page.
You must bring the valid travel ID you used at the time of booking when you check in for your flight or you will be unable to board the plane. Please ensure your ID has at least 6 months of validity starting from the last day of your itinerary.
A transit visa may be required for transfers in a third country/region. We recommend confirming visa details with the embassy of the relevant country/region.
If you have only booked a one-way ticket and are traveling on a short-term business/tourist visa, we recommend purchasing a return ticket as soon as possible. Failure to do so may result in denial of checkin, entry, or exit.
As our client, you hereby appoint us to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase and issue airline tickets, tours, cruises, and hotel guarantees for late arrival. You authorize any of the attorneys-in-fact to sign credit card authorizations for said purchases whenever any of them receives an Internet booking request reasonably believed to be from you or someone acting on your behalf, requesting those tickets be charged to this credit card account.
You agree that you will pay for all such purchases and will not hold us responsible for any of our actions pursuant to this power of attorney. At our request, at any time before or after your trip, you agree to sign a credit card charge form and to send us any proof of your identity that we may require. If we suspect that an attempted charge is fraudulent, we retain the right to void the transaction immediately.
Advertised airfares and hotel prices are inclusive of all taxes and fees. However, because a third-party service provider may separate taxes and fees, you may see charges on your credit card from both these third-party service provider and us. Please contact us for additional information if you have questions.
5. FOREIGN ENTRY REQUIREMENTS AND HAZARDS
We do not have nor provide any special information regarding foreign entry requirements, unsafe conditions, terrorism, health hazards, weather hazards, travel supplier bankruptcies, or the suitability for a disabled person of any portion of any trip. For information concerning possible dangers at destinations, we recommend going to the State Department travel website at www.travel.state.gov. For information about passports and visas, and possible dangers at your destinations, go to: https://travel.state.gov/content/travel.html , click on “Find International travel Information” then click on “Country Information”, and fill in the name of the destination country. For medical and health information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport. Many countries require your passport to be valid for six months beyond the date of entry.
6. FEES, REFUNDS & CHARGEBACKS
The basis of our company is the Clients’ gratification; if there is a conflict between us, we try to solve the problem in the most economical and benevolent manner as soon as possible. Respectively, you agree to solve any conflict or petition relating in any way to the Site, any dealings with our client service agents, and any services and products facilitated by us by notifying us through our Client support or via our online form.
6.1
Our Fees: We proudly ensure that our pricing structure adheres to the industry-standard yield management practice, providing our clients with the best value. Our clients know the service delivery timeframe may differ based on the chosen package. However, the payment for the services is usually charged one to two weeks after the services have been completely fulfilled, which we call the “Payment Processing.” period. This period allows us to have enough time to ensure our clients are delighted with our service and to enable them to evaluate their future service needs. The foundation of our approach is a strong and trusting relationship with our clients, which allows us to be flexible with billing and delivery methods.
As part of our standard yield management practice, we provide better rates for service requests made in advance rather than those made closer to the service date. Our clients need to know that the processing for these services starts when they make the service request or booking. However, payments for the service (s) will only be processed once the services have been provided.
At UR Travel Bird, we are dedicated to providing our clients with great deals and an unparalleled experience. By following this pricing strategy, we can effectively achieve our goal of offering exceptional value.
Examples of Service requests where we process payment upon booking include Travel (commercial or private jet arrangements) and Accommodation (hotels, resorts, villas, etc.).
Examples of Service requests where we process payment upon the rendering of the service includes Excursion, Tours, Laundry, Restaurant Recommendations and Reservations, Transportation Services, Travel Visa and documentation assistance.
6.2
Types of UR Travel Bird Fees: We charge different fees depending on the nature and complexity of the client’s request, the deadline, the number of people, the level of assistance required, and the overall budget. Please note that UR Travel Bird may invoice you for one or more fees if you request multiple concierge services, goods, and activities.
UR Travel Bird charges several types of fees, which include reservation fees, service fees, trip or event planning fees, last-minute or weekend surcharge fees, research fees, VIP access fees, change fees, and cancellation fees. Please note that our fees listed below are non-refundable.
6.2.1
Reservation fee: We provide clients with concierge services such as booking flights, hotels, restaurants, car rentals, and activities. We charge our reservation fee based on request complexity, group size, and deadline to cover our expenses. The fee ranges from $100 to $500 per person or group and may be charged in other currencies. This compensates us for our time, expertise, and effort.
6.2.2
Service fee: UR Travel Bird charges a service fee for the purchase or rental of complex goods and services such as yachts, private jets, real estate properties, luxury cars, VIP event tickets and hospitality packages, event planning, pre-made VIP packages, collectibles, and gifts. The service fee is 25% of the total cost of the products or services.
6.2.3
Planning fee: UR Travel Bird may charge a planning fee for customized luxury travel or event offers based on the client’s interests. This fee covers consulting, recommendation, and preparation costs. This fee compensates UR Travel Bird for their time, expertise, legwork, and efforts. The trip planning fee can be a fixed amount between $1,000 and $10,000 per person or group or a variable amount between 25% and 30% of the total cost of the trip or event. The exact amount of the planning fee depends on factors such as the number of travellers, the budget and deadline of the request, and the level of assistance required during the trip or event. We strive for transparency and will provide a clear breakdown of the fees for planning your trip or event. The planning fee may also be charged in other currencies, such as EUR, GBP, or CAD, based on the location of the request.
6.2.4
Last-minute/surcharge fee: If a client requests concierge services (48 hours or less) on the weekend, UR Travel Bird will charge an additional last-minute surcharge fee on top of the fee for the original service. The minimum amount for this surcharge fee is $350 for the entire request or activity. However, depending on the complexity of the request, the given deadline, and the number of people involved, the surcharge fee may increase to a maximum of $10,000 for the entire request or activity. Additionally, the last-minute surcharge fee may be charged in other currencies, such as EUR, GBP, or CAD, based on the location of the request.
6.2.5
Research fee: Before beginning work on any intricate concierge service, whether private or corporate events, extensive travel arrangements for individual or organizational clients, or creating customized proposals (itineraries), UR Travel Bird mandates a fixed research fee payment. The fee ranges from a minimum of $1,000 to a maximum of $4,000, and the exact amount is based on factors such as the nature and complexity of the request, the budget, the level of assistance required, and the given deadline. The research fee may also be charged in other currencies, such as EUR, GBP, or CAD, depending on the location of the request.
6.2.6
VIP access fee: If a client wishes exclusive Access to VIP events, private parties, or restricted venues, UR Travel Bird may impose a VIP access fee. This fee encompasses the extra arrangements, connections, and privileged services required to ensure the client’s VIP status. The VIP access fee will depend on the exclusivity level, the access arrangements’ complexity, and any associated costs incurred by UR Travel Bird.
6.2.7
Change fee: If a client wants to change a confirmed reservation or request, UR Travel Bird may apply a change fee. This fee covers administrative costs, extra coordination, and necessary modifications to accommodate the client’s requested changes. The specific change fee amount will depend on the change’s nature, the request’s complexity, and any associated costs incurred by UR Travel Bird.
6.2.8
Cancellation fee: UR Travel Bird may charge a cancellation fee if a client cancels a reservation or an already confirmed request. The cancellation fee amount will vary depending on factors such as the timing of the cancellation, the nature of the reservation or request, and any associated costs incurred by UR Travel Bird. The cancellation fee will be communicated to the client before confirmation and may be deducted from any refund.
6.2.9
Miscellaneous administration fee: UR Travel Bird may also charge a minimum administration fee of $500 or higher for miscellaneous expenses like currency exchange, wire transfer, and shipping and handling for all bookings, reservations, and travel or event arrangements. It’s important to note that this fee can be charged in either EUR, GBP, or CAD depending on the location of the request.
6.3
Third-Party Fees and Foreign Currency: Please be aware that third-party service providers may charge fees in addition to our own service fees. These fees could include facility, royalties, taxes, processing, and fulfillment fees. It’s important to note that our fees are only for coordinating and facilitating the service provision. We have no control over any fees that may be charged by third-party service providers, your bank or credit card company, including those related to foreign currencies.
Purchases made on this website are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, the charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.
To avoid surprises, we recommend you verify with the third-party service providers and contact your bank or credit card company to understand all applicable fees, surcharges, and currency conversion rates before making any purchases using your credit card.
6.4
REFUNDS
Where refunds are offered, these may be issued based on the payment method used at the time of purchase. If you receive a refund for services already utilized, this is fraud. UR Travel Bird will not be liable under any circumstances for any costs arising from the non-performance of the agreement by any third-party service provider, nor will we be liable under any circumstances for costs and/or damage arising from the fraudulent activity of any third-party service provider.
If you miss your flight, the missed flights or No-Show tickets are not refundable, and changes or replacement flights will be at the discretion of the airline. In some cases, we may be able to help you, but in most cases you will not be provided with a replacement flight unless the airline itself allows it. If all or any portion of an itinerary is not used for any reason, payment is forfeited.
By utilizing our service, you acknowledge, understand and agree that:
1.
Your purchases of services or goods from third-party service providers/vendors are subject to their refund policy, and they have a different refund policy than that of UR Travel Bird.
2.
Applying for refunds from UR Travel Bird may not constitute a refund request to the third-party service provider/vendor. You may need to file a separate refund request directly to the third-party provider/vendor in question.
3.
UR Travel Bird may help you file a refund request to the third-party provider/vendor, but the approval of such is beyond the control of UR Travel Bird.
4.
You would not ask UR Travel Bird to refund you for the unapproved refund request by the third-party provider/vendor.
6.5
SCHEDULE CHANGES AND FLIGHT DELAYS
Schedule changes are quite common today. We urge you to re-check exact flight times prior to departure and prior to your return.
Flight delays are also common today. If your domestic flight or your US-originating foreign flight on a US airline is delayed for any reason, the airlines are not required by law to compensate you or pay for your enroute expenses, such as meals, hotels, taxes and phone calls.
WE STRONGLY RECOMMEND TRAVEL INSURANCE FOR ALL YOUR TRAVEL PLANS.
7. FREQUENT TRAVELER POINTS AND MILES, AND FOREIGN CURRENCIES
7.1
FREQUENT TRAVELER POINTS AND MILES
Frequent traveler points or miles, upgrades, certificate vouchers and other discounts or incentives may not apply to all flights, hotel stays, or other travel services. Please refer to the checkout page for eligibility and award accrual on your selected itinerary. Users will be prompted for a frequent flyer number on all eligible itineraries. refunds for tickets purchased using miles are also subject to third party vendors’/airlines’ terms and conditions. If refunded, the tickets purchased using miles would be refunded in miles and not monetary refund.
8. RELATIONSHIP WITH CLIENTS AND THIRD-PARTY SERVICE PROVIDERS/SUPPLIERS
8.1
No Agency:
At UR Travel Bird, we mediate for our clients in finding and acquiring products and goods. As a result, any agreement for purchase will be made directly between the client and the supplier/partner unless stated otherwise. Clients understand and consent that they may purchase products or goods at a price higher than their original value only after they approve the increased value.
If a client requests UR Travel Bird to purchase certain products or goods on their behalf, we will bill the client for the cost of the items, along with the Service Charge fee and any other relevant fees associated with obtaining the goods. The client will be informed of these fees after approving the purchase.
If any purchased product or goods are unsuitable, the client will be reimbursed according to the Terms of Use set by the respective Supplier/Partner unless stated otherwise.
8.2
Pricing:
The supplier confirms the price and requires payment for booking a request or concierge service. No additional fees are charged after payment. If the price increases, the supplier will inform you and offer other options.
Kindly note that the prices provided by the supplier consist of both inclusive and non-inclusive items, as specified in the agreement, proposal, or invoice. During your journey, private or corporate function, or when requesting concierge services, you may encounter extra expenses or fees that will be presented to you for payment.
Our services are offered as complete packages, and payments for products or services are directly made to the supplier. We act as a mediator and assist with logistics to ensure a smooth experience. Please note that the costs quoted are subject to availability and may change without notice. The supplier’s fees, which include reservation fees, planning fees, service charges, last-minute/weekend surcharges, or research fees, are typically included unless otherwise specified by the supplier.
8.3
Liability for Events & Experiences:
Please note that UR Travel Bird is not directly involved in executing or performing events and experiences. Additionally, the Company does not serve as an agent, employer, or employee of the supplier or client for any reason. As a client, you must understand that the Company’s involvement in events and experiences is strictly limited to their availability and the collection of payments on behalf of the supplier. Please note that the responsibility of upholding the Terms of Use of any event or experience falls solely on the supplier, not UR Travel Bird.
Clients acknowledge and agree that UR Travel Bird may acquire tickets and invitations to sold-out events, parties, concerts, shows, or experiences at a value higher than their face value and are often non-refundable. By using UR Travel Bird’s services, the client understands that the Company will do their best to obtain tickets or invitations from a specific Supplier for the desired event or experience. However, it is important to note that the client also acknowledges that UR Travel Bird cannot guarantee that the supplier will grant Access to the event or experience and that there is a possibility of cancellation, postponement, or changes to the event or experience.
Suppose a client requests UR Travel Bird to purchase specific tickets, invitations, or experiences on their behalf. In that case, the Company will bill the client for the cost of the items, along with the Service Charge fee and any other relevant expenses incurred in procuring such tickets and invitations. The client will be informed of these fees after approving the purchase.
8.4
Amendments by Client:
If you need to change your request or service after receiving the confirmation invoice, please inform us immediately in writing. We will do our best to help you. Please be aware that if you (i) change the starting date of your request, travel or destination, or event, or (ii) modify your booking within four (4) weeks of departure, these changes will be considered a cancellation of your original booking. UR Travel Bird will create a new booking in this case, and you may be liable for cancellation charges. If we can accommodate a change, you must cover all costs and charges incurred or imposed by any of our suppliers (or Third-Party Suppliers where applicable), in addition to an amendment fee of $500 per booking, before we can make the requested change.
If you want to change your request or concierge service once it has started, UR Travel Bird and its staff will try their best to help you. However, you will need to take responsibility for any cancellation fees, the expenses of any new arrangements, and any costs incurred by UR Travel Bird and its staff while securing the revised arrangements.
8.5
Changes or Modifications by UR Travel Bird or Third-Party Supplier
Clause 8.5(a) is applicable only if your contract is with UR Travel Bird.
We may need to make changes or corrections to the website, and other details before or after bookings are confirmed. In rare cases, we may cancel verified bookings. We have the right to do so. Most changes are minor, but we will notify you if a significant change needs to be made to your original arrangement. We’ll notify you immediately if there are any significant changes or cancellations. Suppose there’s time before the request or concierge service. In that case, we’ll provide you three options – for request and concierge services (excluding luxury travel and event arrangements), we will (i.) offer an alternative option and cover any additional costs or (ii.) offer a full refund solely for the specific request or concierge service that has been changed or cancelled, or (iii.) provide a future credit in the exact value for a future request or concierge service.
Kindly note that the options mentioned herein relate only to “significant changes” that may affect the level and quality of the service provided. These options do not apply to minor changes that do not impact the level and quality of the request and concierge service.
Clause 8.5(b) applies if your contract is with a Third-Party Supplier. If the Third-Party Supplier modifies or cancels your request or concierge service, we will provide you with the updated information and inform you of any compensation offered by the Third-Party Supplier. As an agent, we cannot be held liable for any modifications or cancellations made to these bookings.
9. INSURANCE
When booking your luxury travel or event arrangement, you should buy an insurance policy covering personal liability, accidents, lost and delayed baggage, medical expenses, cancellation insurance, and other pertinent aspects. You are responsible for any harm during luxury travel or events, including injuries or damage to yourself, your family, or your dependents. You are responsible for ensuring they have adequate insurance coverage to mitigate potential loss. UR Travel Bird does NOT provide insurance policies and cannot accept any liability for loss.
10. LIMITATION OF LIABILITY
10.1
The information presented on our website is provided as is. We cannot guarantee the information’s accuracy, timeliness, or availability unless it is mandated by law or international treaties. Under no circumstances, including negligence, shall UR Travel Bird or any of its officers, directors, employees, representatives, parents, or subsidiaries involved in creating, sponsoring, promoting, or making the site and its contents available (collectively referred to as “Covered Parties”), be held liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, compensatory, or consequential damages of any kind, regardless of whether they are based on contract, tort, negligence, offences, strict liability, or any other legal theory, arising from the use of the site or in any way related with the activities or business of UR Travel Bird, including but not limited to:
– loss of goodwill, profits, business interruption, data or other intangible losses.
– the use, or inability to use, unauthorized use of, performance or – non-performance of the site or the services or materials on the site or the services requested through the UR Travel Bird call center, even if they are informed about the possibility of such damages;
– unauthorized access to or tampering with your personal information or transmissions;
– the provision or failure to provide any service;
– errors or inaccuracies contained on the site or any information,
– software, products, services, and related graphics obtained through the site;
– any transactions entered into through this site;
– any damages or viruses that may infect computer equipment or other – property, or any loss of data, Access, use or use of your account browsing the site, or downloading materials, data, text, images, videos, audio or other information from the site or associated with any email or links sent by UR Travel Bird;
– damages otherwise arising from the use of the site, any delay or inability to use the site or any information, products, or services obtained through the site.
10.2
Please be aware that our liability and that of our suppliers and distributors will not exceed the total cost indicated in the invoices or service agreements that resulted in such liability. Additionally, any claims or legal actions related to your use of the site or purchasing products/services must be submitted within 180 days of the purchase date. Please note that the current legislation does not permit any restrictions or exceptions to liability for damages caused. Please note that the limits mentioned above may not apply to your specific circumstances. It is important to understand that using this website comes with a certain level of risk, and you should proceed at your own discretion.
10.3
It is important to understand that the third-party service providers we work with are not affiliated with UR Travel Bird or our subsidiaries in any way. They are independent contractors, and as such, neither we nor our subsidiaries are responsible for any acts, errors, omissions, representations, guarantees, violations, or negligence on their part. It is also important to note that we cannot be held liable for any personal injury, death, loss, accident, delay, material damage, or other damages or expenses resulting from their services.
UR Travel Bird has no liability and will not make any refund or accept responsibility for any damage in case of any delays, cancellations, overbooking, strike, labour disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, force majeure, or other causes beyond the Covered Partied direct control.
10.4
No Covered Party shall be responsible for any hird-Party Service Provider breach of warranty, nor for any other wrongdoing of a Third-Party Service Provider (including any liability in tort), as to any products and/or services requested through this site. No Covered Party shall be responsible for any Third-Party Service Provider’s failure to comply with this Agreement or with applicable federal, state, provincial, and local law.
10.5
Some jurisdictions do not allow the exclusion of certain warranties or conditions on, or the limitation of, liability for loss or damage caused by willful acts, negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Only those liability and other limitations which are lawful in your jurisdiction (if any) will apply to you, and our liability is limited to the maximum extent permitted by law.
Note:
By using our site, you unequivocally agree to the Terms of Use delineated in this agreement. Moreover, you are bound not to initiate legal action against UR Travel Bird or its Covered Parties. This explicitly indicates that neither UR Travel Bird nor its Covered Parties are responsible for any loss or damage to property or injury to any person resulting from any defect, negligence, wrongful act of omission, or non-compliance of any kind.
11. FORCE MAJEURE
11.1
A “Force Majeure” event refers to any act or situation we cannot control, such as acts of God, accidents, riots, war, cyber-attack, terrorist attacks or threat of terrorist attacks, labour disputes, epidemics, pandemics, quarantine, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, or any other catastrophic event, or similar causes beyond the reasonable control of such party.
11.2
If such an event occurs, we cannot be held responsible for any failure to fulfill our obligations or contracts or for any interruption in service resulting from acts of God. No party will be held legally responsible for any losses or damages of nature incurred or suffered by that other party as long as this failure or delay is the direct result of a Force Majeure.
11.3
We will use our reasonable endeavours to minimize any delay caused by Force Majeure or to find a solution by which our obligations under these Terms of Use or any related contract between us may be performed despite the Force Majeure event. Refunds for service bookings disrupted by force-majeure events would be assessed case-by-case, considering the nature of the service requested, the refund policy (if any) and the circumstances of the issue.
12. YOUR RIGHT TO ACCESS AND USE OF OUR SERVICES
12.1
Accessing and using our site and services is a personal right granted to you and cannot be transferred to anyone else. We must verify with the cardholder or other party if you book services for someone else or use their payment details. It is important to use our services for lawful purposes and in accordance with these Terms & Conditions and our Privacy Policy.
12.2
Sometimes, our Services may be temporarily unavailable for a few reasons, such as equipment malfunctions, updates, maintenance, and repairs. We may also choose to suspend or stop providing our Services or certain features at any time without prior notice. Additionally, we may limit your searches if we believe your behaviour harms our systems or if you’re using our platform for enterprise purposes.
12.3
We expect you to comply with the Terms of Use of our agreement and privacy policy when using our services. Any action that violates these terms inhibits others from accessing or enjoying our services or involves defamation, abuse, harassment, or threats is strictly prohibited. Failure to comply may result in losing your access to our services. Additionally, you must obtain our written permission before modifying, scraping, embedding, or framing our services.
12.4
There may be provided on our Services links or Access to other websites or mediums belonging to our advertisers, business partners, affiliates, Service Providers and other third parties. Such links and Access do not constitute our endorsement of those third parties nor the products or services of those third parties. We are not responsible for the activities or policies of those third parties. We do not guarantee that the terms or rates offered by any particular advertiser, business partner, affiliate, Service Provider or other third party on or through our Services are the best or lowest rates available in the market.
13. WARRANTY DISCLAIMER
The website and all its components are provided on an “as is” basis without any warranty, whether express or implied. The information published on this website may include inaccuracies or errors. We do not guarantee the accuracy of and disclaim all liability for any errors or other inaccuracies relating to the information and description of the services or products displayed on this website. In addition, we expressly reserve the right to correct any errors on our website and/or in our service offerings. Additionally, we cannot guarantee that the website or server it makes available is free of viruses or other harmful components. We are not liable for any incorrect information provided by third-party sources. We do not endorse or warrant the quality of any product, service, information, or material obtained from third parties, including any statements, opinions, representations, warranties, or recommendations. Please be aware that some jurisdictions may not allow limitations on implied warranties. We do not endorse or make any representations regarding products purchased from third-party vendors or websites through this service. This policy is enforceable to the maximum extent permitted by applicable law.
14. DISPUTE RESOLUTION – ARBITRATION
Our top priority is ensuring our client’s satisfaction and resolving conflicts fairly and on time. If you have any issues or concerns, please don’t hesitate to contact our customer support team or submit a claim online. We appreciate your cooperation and look forward to assisting you.
The exclusive means of resolving any dispute or claim arising from or relating to these Terms, our Service, or this Site shall be binding arbitration administered by the American Arbitration Association. Arbitration is a simpler process than a lawsuit in court, with an impartial arbitrator making decisions instead of a judge or jury. The American Arbitration Association will oversee the arbitration, with limited court review. The arbitrator can award damages and relief, except for issues a court can resolve. Hearings will take place in the county of residence or another agreed location. The arbitrator will follow applicable law; prior rulings involving the same customer will bind a court or arbitrator. The arbitrator’s decision is final and binding.
The exception to the exclusivity of arbitration is your right to bring an individual claim against UR Travel Bird in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against UR Travel Bird any class action, class arbitration, or other representative action or proceeding.
By using the site or any of our Services in any manner, you agree to the above arbitration agreement and, in doing so, forfeit your right to go to court to assert or defend any claims between you and UR Travel Bird or participate in any class action, class arbitration, or other representative action or proceeding against UR Travel Bird (except for matters that may be taken to small-claims court).
This arbitration agreement is subject to the Federal Arbitration Act. If any provision of this Agreement needs to be enforced in court, the party that wins the case will receive payment from the losing party to cover all costs and expenses incurred during the prosecution and/or defence of the suit. These expenses include reasonable attorney fees, court costs, and other related expenses. If you choose not to agree to arbitration, you can opt-out by sending an arbitration opt-out letter to our email address (support@urtravelbird.com) within thirty (30) days of accepting these Terms.
15. GOVERNING LAW AND COMPLIANCE
15.1
GOVERNING LAW
This Agreement, and any dispute between you and UR Travel Bird, shall be governed by the laws of the state of Wyoming without regard to principles of conflicts of law, provided that the Federal Arbitration Act shall govern this arbitration agreement. You can decline this agreement to arbitrate by filling out an arbitration opt-out letter and sending it to our email within 30 days of first accepting these Terms.
If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired.
By accessing this site or requesting our services, you agree with the Terms of Use we impose. We are not responsible for the fact that you have not thoroughly studied all that is stated in this agreement. Under this agreement, the payment processing services for goods and/or services purchased on this site are provided by UR Travel Bird, depending on the payment method used and the type of services and goods.
If for any reason a court of competent jurisdiction finds any provision of these Terms, or portion thereof, to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible to effectuate the intent of this Agreement, and the remainder of these Terms shall continue in full force and effect. You warrant that you possess all legal authority to use this website in accordance with these Terms. These Terms, in addition to the Privacy Policy available in this website, constitute the entire understanding and agreement between you and us with respect to all matters relating in any way to the use of this website. We reserve the right to change these Terms, delete terms or add new terms. It is your responsibility to check these Terms periodically. Your continued use after changes, deletions, or additions have been made shall constitute your acceptance thereof. These Terms are personal to you, and you may not assign these Terms or your rights or obligations there under to a third party without our prior express written consent. Our rights under these Terms may be assigned, and its duties may be delegated. You consent to our recording of phone calls for quality control and fraud-prevention purposes. Any rights not expressly granted herein are reserved.
15.2
COMPLIANCE
Unless otherwise specified, the materials in the website are presented solely for the purpose of promoting and its services within the United States, its territories, possessions and protectorates. We make no representation that materials in the website are appropriate or available for use in other locations outside the United States. Neither the website nor any underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of ) Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria or any other country to which the United States has embargoed goods; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nations or the U.S. Commerce Department’s Table of Denial Orders. By downloading or using any element of the website you are agreeing to the foregoing and you are certifying that you are not located in, under the control of, or a national or resident of any such country or on any such list. In addition, you are responsible for complying with any and all local laws in your jurisdiction which may impact your right to use the website.